"Thank you for going so above and beyond any reasonable expectation yesterday, staying on the phone with us until 11:00 p.m. to assist us with transferring our data. A lot of companies make a commitment to quality customer service but everyone at EASi has time and time again demonstrated that it is truly a core value at your company."E-mail appreciation from an EASi customer
Customer Support
EASi's customer support experts bring decades of experience and know the intricacies of administration and accounting for equity compensation. EASi has 10 Certified Equity Professionals and over half of the employees are pursuing certification.
Responsive and committed to addressing any challenge you might face, EASi can typically answer questions on the first call. If that's not possible, we strive to address your needs within 24 hours.
Live Support Hours - 6:00 am to 6:00 pm Pacific Time.
Virtual Desk-Side Support – Through online meeting technology, EASi representatives can work with the customer on actual data and step through any area of EASi's platform that they wish to navigate.
Online Case Management - A convenient tool for efficiently creating, modifying, and monitoring case status and expected resolution from within EASi's application.
Support Services
- Home Page Alerts
- Onscreen Help
- Release Webinars
- Release Notes
- Dynamic Documentation
"I only do the very basics in EASi because we're private and only our CEO has restricted stock so I'm not familiar with a lot of the functionality of the system. Lilly never gets impatient or annoyed as she walks me through the steps and is so diligent about making sure things look correct in the test system before we move forward on the live system. Her calmness and knowledge of the system are so valuable when trying to deal with these mini crises that of course happen when the CEO is waiting for something. Also, Roger is wonderful in his depth and knowledge of the system. He stopped what he was doing and was able to help Lilly and me figure out what we needed to do to resolve the issue.
You have a great support team and I'm so thankful to have them as a resource." Kari Kobata
Senior HR Analyst
Watch Guard